Send your device details
Include the brand, exact model, visible symptoms and anything that happened before the problem began.
Mobile Connect Brisbane
Schedule A Repair
Tell us about your device and the problem, then choose Underwood Marketplace or Sunnybank Hills Shopping Town for your visit. Clear details help the team understand what needs to be assessed.
✓Choose your preferred Brisbane store
✓Share the device model and symptoms
✓Receive the next step for your visit
✓Review the repair option before work
Two Brisbane storesUnderwood and Sunnybank Hills
Device-specific requestTell us the brand, model and fault
Clear assessmentThe fault is reviewed before work
Informed decisionReview the available repair option
What happens after you submit the form?
Scheduling gives the team useful information before your visit. It does not create an automatic price or completion-time guarantee because the device may need to be assessed first.
Choose your store
Select Underwood Marketplace or Sunnybank Hills Shopping Town as your preferred visit location.
Review the repair option
The fault can be assessed and the available repair option explained before repair work proceeds.
What should you include in your repair request?
A short, precise description is more useful than a long general message. These details help distinguish between similar-looking faults.
Helpful information
- Device brand and exact model
- The main symptom you can see or hear
- When the problem started
- Whether the device was dropped or exposed to liquid
- Any troubleshooting already attempted
- Your preferred Brisbane store
Keep sensitive details private
- Do not submit your device passcode
- Do not include account passwords
- Do not send payment-card information
- Back up important data when possible
- Stop charging a swollen or liquid-damaged device
Choose the Brisbane store that suits you
Select your preferred location in the repair form. Store hours are provided below to help you plan the visit.
Underwood Marketplace
Underwood QLD 4119Monday–Friday9:00 am–5:00 pm
Saturday9:00 am–4:00 pm
Sunday10:00 am–3:00 pm
Sunnybank Hills Shopping Town
Sunnybank Hills QLD 4109Monday–Wednesday & Friday9:00 am–5:30 pm
Thursday9:00 am–7:00 pm
Saturday9:00 am–4:00 pm
Sunday10:00 am–3:00 pm
Scheduling and repair FAQs
What information should I include when scheduling a repair?
Include the device brand and model, the problem you are experiencing, when it started and whether the device was dropped or exposed to liquid. These details help the team understand what needs to be assessed.
Can I choose a Mobile Connect store?
Yes. Use the form to choose either Underwood Marketplace or Sunnybank Hills Shopping Town for your visit.
Will submitting the form confirm the repair price?
No. Repair pricing depends on the device, fault, required component and any additional damage found during assessment. The available option and quote can be explained before repair work proceeds.
Should I back up my device before repair?
Yes. Back up important photos, contacts and files whenever the device is accessible. Many hardware repairs do not normally require data to be erased, but no repair is completely risk-free.
What should I do if my device is wet or the battery is swollen?
Switch off a liquid-damaged device and do not charge it. Stop using or charging a device with a visibly swollen battery, and arrange an assessment promptly.