Touch Screen Not Responding But Display Looks Perfect? Here’s Exactly What’s Broken — and What to Try First
A phone with a working display and a dead touch screen is one of the most confusing faults there is — because everything looks fine. The screen is on. The image is sharp. But nothing responds. It’s not random. There’s a specific component responsible, and in many cases it’s not the one people assume. This guide tells you exactly which component has failed, what it means for your repair, and which fixes to try before paying for anything.
📋 What This Guide Covers
- Why your display works but touch doesn’t — the display vs digitiser anatomy explained simply
- Touch failure patterns — what dead zones in different locations tell you about the cause
- Ghost touch vs unresponsive touch — opposite faults with opposite fixes
- Moisture interference in Brisbane’s climate — the free fix most people don’t try
- The touch IC chip — the motherboard fault that a screen replacement won’t fix
- The flex cable disconnection — the post-drop cause that’s cheaper than it looks
- Full repair cost breakdown by brand, fault type, and repair complexity
Why Your Display Works But Touch Doesn’t — the Component Anatomy
To understand why this fault happens, you need to know what’s actually inside your phone’s screen assembly. Most people think of the screen as one component. It isn’t. It’s three separate layers, each doing a different job, each connected to the motherboard independently.
📱 What’s Inside Your Phone Screen — Layer by Layer
The outer protective glass you touch. Transmits touch to the digitiser below. If cracked, can interfere with touch transmission even if digitiser is intact.
Cracked glassTransparent conductive grid beneath the glass. Detects touch location by measuring electrostatic field changes. Connects to the motherboard via flex cable. This is the layer that’s failed in your phone.
🔴 Your faultThe OLED, AMOLED, or LCD panel that produces the image. Electrically independent from the digitiser — which is why yours still shows a perfect picture.
✅ Working fineAluminium or steel frame housing the motherboard, battery, and screen assembly. Houses the connectors where display and digitiser flex cables attach to the motherboard.
StructuralThe display panel and the digitiser are laminated together in modern phones — they look like one piece of glass. But they are electrically separate circuits, each with their own connector on the motherboard. That’s why one can fail independently of the other.
When your display shows a perfect image but touch produces no response, the display circuit is intact and working normally. The digitiser circuit — or something in its signal path — has failed. The job of this guide is to identify exactly where in that signal path the failure has occurred, because the location determines the repair.
💡 The Touch Signal Path — Four Places It Can Break
Touch input travels from your finger → cover glass → digitiser layer → digitiser flex cable → touch controller IC on motherboard → main processor. A failure at any of these four points produces a working display with unresponsive touch. The repair needed is completely different depending on which point has failed — which is why professional diagnosis before repair is essential.
Try These First — Free Fixes That Resolve Touch Failure Without Any Repair
Force Restart the Phone
A software process crash — particularly a graphics driver or touch input service freeze — can lock touch response while leaving the display perfectly active. The display and touch input run on separate system processes, and one can freeze without affecting the other.
iPhone 8 and later: Quickly press and release Volume Up → quickly press and release Volume Down → hold the Side button until the Apple logo appears. Samsung Galaxy: Hold Power + Volume Down simultaneously for 10 seconds. Most Android phones: Hold the Power button for 10–12 seconds until the screen turns off and restarts. If the phone has a physical restart sequence, use it — do not just lock and unlock.
If touch works after the restart but fails again within hours, you have a recurring software instability — move to the software section below. If touch does not return after restart, the fault is almost certainly hardware.
Dry the Screen and Your Hands Completely
Capacitive touch screens detect touch by measuring changes in an electrostatic field at the screen surface. This detection method works because human skin is conductive. Water, sweat, and condensation are also conductive — and they disrupt the measurement in ways that make the touch controller unable to distinguish a deliberate finger touch from background moisture noise.
A wet screen can produce one of two faults: ghost touches (random, uncontrolled taps being registered) or complete touch failure (the moisture field overwhelms the controller’s ability to detect real touches at all). Both resolve immediately once the screen is thoroughly dry.
Wipe the screen with a clean, dry microfibre cloth. Dry your hands completely. Wait two minutes. Test touch with one dry fingertip on a completely dry screen. This is a particularly important step in Brisbane’s subtropical climate — phones used outdoors in summer humidity, at the gym, in the kitchen near steam, or caught in subtropical afternoon rain frequently experience moisture-induced touch failure that resolves entirely once dry.
Remove the Screen Protector and Test Directly on the Glass
Screen protectors reduce touch sensitivity by adding a layer of material between your finger and the digitiser. A standard 0.3mm tempered glass protector reduces capacitive sensitivity by approximately 10–15% — usually unnoticeable. A thick privacy filter (0.5mm+), a cracked protector, or a poorly applied protector with air bubbles can reduce sensitivity by 30–50%, causing partial or complete touch failure at affected areas.
Peel the screen protector off completely. Test touch directly on the phone glass with a dry finger. If touch works without the protector, the protector was the problem — replace it with a quality 0.3mm tempered glass protector sized correctly for your model. A protector overhanging the edges or bubbled near the corners is particularly likely to cause edge touch failures.
Map the Dead Zones — Partial vs Total Touch Failure
If touch is working in some areas but not others, systematically test every zone of the screen. Try touching the top quarter, middle, and bottom quarter. Try the left edge and right edge. Try corners. Note exactly which areas respond and which don’t.
Partial failure patterns are highly diagnostic — they tell you whether the fault is in the digitiser matrix (which has a grid structure where damage affects rows and columns) or in a different component. Total failure (nothing responds anywhere) and partial failure (specific zones dead) have different causes and different repairs. The pattern map in the next section explains what each pattern means.
Boot into Safe Mode (Android) to Isolate App Interference
Certain apps — particularly accessibility apps, touch enhancement apps, and some aggressive battery optimisation tools — can intercept and block touch input at the system level. Safe Mode boots Android with only system apps, disabling all third-party apps. If touch works in Safe Mode but not in normal mode, a third-party app is intercepting touch input.
To enter Safe Mode on most Android phones: hold the Power button → long-press the Power Off option until a Safe Mode prompt appears → tap OK. Test touch thoroughly in Safe Mode. If working, exit Safe Mode (restart normally) and uninstall recently installed apps one by one until the culprit is identified. On iPhone, there is no equivalent — but deleting and reinstalling recently added apps achieves a similar result for app-related touch interference.
Check for and Install Any Pending OS Update
OS updates occasionally introduce bugs that affect the touch input driver — the software layer that translates digitiser signals into screen coordinates. If touch failure appeared after a recent OS update, a subsequent patch may have already fixed the bug. iPhone: Settings → General → Software Update. Android: Settings → Software Update. Install any available update and retest. Google Pixel phones receive monthly security updates that frequently address input driver issues introduced by the previous month’s update.
Free fixes exhausted and touch still not working?
The fault is hardware. Free diagnosis at Mobile Connect Brisbane — Underwood Marketplace and Sunnybank Hills. We identify the exact component before quoting any repair.
Touch Failure Patterns — What the Dead Zone Location Tells You
Where the touch failure occurs is as diagnostic as the failure itself. The digitiser layer is a grid of conductive rows and columns. Damage to the grid produces predictable patterns that experienced technicians read like a map of the underlying fault.
Entire Screen Unresponsive
No touch response anywhere on the screen. Display is perfect. Force restart had no effect.
🔴 Likely cause: flex cable disconnection, total digitiser failure, or touch IC fault. Needs professional diagnosis to distinguish.Horizontal Dead Strip
A band across the screen — often the bottom third or near the home button area — where touch does not respond. Above and below the band works normally.
⚠️ Likely cause: impact damage to a row of the digitiser matrix. Often seen post-drop without visible glass cracking. Screen assembly replacement typically required.Vertical Dead Strip
A column running top to bottom where touch doesn’t register. Left side or right side of the column may work normally.
⚠️ Likely cause: damage to a column of the digitiser grid, often from a side-edge impact or pressure point. Screen assembly replacement typically required.Bottom Edge Only Unresponsive
Touch works across most of the screen but fails consistently at the very bottom 1–2cm. Common on phones without bezels where the digitiser extends to the frame edge.
💡 Likely cause: digitiser flex cable partially dislodged — the cable exits at the bottom of the screen, and partial disconnection often affects the bottom edge first. May be resolvable without full screen replacement.Works With Light Touch, Fails With Normal Pressure
Screen responds to very light feather touches but not to normal fingertip pressure. Or responds only to a specific finger and not others.
✅ Likely cause: screen protector reducing sensitivity, or moisture on screen. Remove protector, dry screen, test with dry finger. Often a free fix.Ghost Touches + Unresponsive Zones
Screen registers random touches that aren’t being made (screen scrolls or opens apps by itself) while also failing to respond to deliberate touches in specific areas.
🔴 Likely cause: damaged digitiser creating false capacitance readings in some areas while failing to read correctly in others. Screen replacement required.Ghost Touch vs Unresponsive Touch — Opposite Faults, Opposite Fixes
These two symptoms look similar from the outside — “the touch screen is doing something wrong” — but they are caused by opposite failure modes and require different repairs. Diagnosing one as the other wastes time and money.
👻 Ghost Touch — Screen Touches That Aren’t Happening
- Screen scrolls, taps, or opens apps by itself with no finger contact
- Keyboard types random letters when the phone is idle
- Apps open and close without being touched
- Touch response is erratic when you do touch — wrong location registered
- Causes: damaged digitiser creating false capacitance readings; moisture on screen triggering conductive contacts; a cracked digitiser layer with exposed conductive material; or in rarer cases, a touch IC calibration fault from an OS update
- Fix: Dry screen (if moisture), remove cracked screen protector (if protector damage), or screen assembly replacement (if digitiser damage). Ghost touch caused by software is rare but can be tested by wiping to OS defaults.
🚫 Unresponsive Touch — Screen Ignores Real Touches
- Screen completely ignores finger contact
- Display shows content perfectly but no interaction is possible
- Specific zones fail while others work (partial failure)
- Started after a drop, liquid exposure, or OS update
- Causes: digitiser flex cable disconnected (post-drop); digitiser layer damaged by impact or liquid; touch IC chip failed on motherboard; software crash locking touch input service; screen protector overly reducing sensitivity
- Fix: Force restart (software freeze), dry screen (moisture), remove protector (sensitivity), or professional hardware repair for flex cable, digitiser, or touch IC faults.
⚠️ Why This Distinction Matters Practically
A customer who brings in a phone with ghost touches and is sold a screen replacement — when the cause is actually moisture or a software touch calibration issue — has paid for a repair that wasn’t needed. A customer with unresponsive touch caused by a touch IC failure who is sold a screen replacement — because the technician assumed the digitiser was faulty — has paid for a repair that doesn’t fix the underlying fault. The diagnosis must identify the specific failure point before any repair recommendation is made. At Mobile Connect Brisbane, every touch fault diagnosis maps the failure pattern before anything is quoted.
The Hardware Causes — What’s Actually Broken and What Each One Needs
Cause 1: Digitiser Flex Cable Disconnection — the Post-Drop Fault
The digitiser connects to the motherboard via a thin flex cable with a ZIF (zero insertion force) connector — a flat ribbon cable that slots into a locking connector on the motherboard. This connector sits near the bottom of the phone’s interior, close to the frame edge where most drops impact.
A drop — even one that doesn’t crack the screen glass — transmits shock through the phone chassis. If that shock is sufficient to dislodge the ZIF connector latch, the digitiser loses its connection to the motherboard. The display circuit, connected separately, remains unaffected. The result is exact: perfect display, zero touch response.
The critical distinction: flex cable disconnection is often resolvable without replacing the screen assembly. If the cable itself is undamaged and merely dislodged, reseating the connector restores full touch function. This is a significantly less expensive repair than a full screen replacement — and it’s the correct diagnosis for many post-drop “dead touch” cases where the glass didn’t crack.
✅ Post-Drop Touch Failure — What to Tell the Technician
- When exactly did the touch failure start — immediately after the drop, or hours later?
- Did the glass crack at all, even a hairline crack not easily visible?
- Where did the phone land — corner, flat on face, edge impact?
- Does any part of the screen still respond to touch, or is it completely dead?
Immediate total touch failure after a corner or edge drop with no glass cracking is the classic presentation of a dislodged digitiser flex cable — one of the more straightforward post-drop repairs. At Mobile Connect Brisbane, we always check the cable connection first before recommending screen replacement for this presentation.
Cause 2: Digitiser Layer Damage — Impact or Pressure
The digitiser is a transparent conductive film — typically indium tin oxide (ITO) on a polyester substrate. It’s flexible enough to be laminated against the display glass, but it can be damaged by sharp impact, concentrated pressure, or lateral forces from a hard fall.
Unlike glass, a damaged digitiser doesn’t produce visible cracks — the conductive layer is transparent and the damage is invisible to the naked eye. A phone with undamaged glass but partial or total touch failure after an impact almost certainly has a damaged digitiser layer even if there’s nothing visible to see.
Digitiser layer damage requires replacement of the screen assembly (the full laminated unit of glass, digitiser, and display panel). Individual digitiser layer replacement is theoretically possible but not practical at a repair shop level — the lamination process requires specialist equipment. Screen assembly replacement is the correct repair.
Cause 3: Touch IC Chip Failure — the Repair That Screen Replacement Won’t Fix
This is the most important cause to understand — because it’s the one that leads to the most expensive and frustrating misdiagnosis.
The touch controller IC (integrated circuit) is a dedicated chip on the phone’s motherboard — separate from the display and digitiser — that processes all electrical signals from the digitiser grid and converts them into touch coordinate data that the phone’s main processor can use. Without a functioning touch IC, the digitiser can be in perfect condition and the flex cable can be perfectly connected, but the phone still can’t detect any touch input. There’s no processor to interpret the signals.
Touch IC failure produces the symptom of working display plus completely unresponsive touch — identical to a disconnected flex cable or a dead digitiser. The critical difference: a screen assembly replacement does nothing for a touch IC failure. The touch IC is on the motherboard, not in the screen assembly. Replacing the screen simply installs a new (also functional) digitiser whose signals are still ignored by the failed touch IC.
🔴 How Technicians Distinguish Touch IC Failure from Digitiser Failure
- Test with a known-good screen assembly: A professional technician can temporarily connect a verified working screen assembly to the phone. If touch still doesn’t work with a known-good screen, the touch IC is the fault — not the digitiser.
- Board-level diagnostic: Measuring the signal output from the digitiser connector while the phone is on confirms whether the digitiser is producing signals and whether the touch IC is processing them.
- Failure history: Touch IC failure is more common after liquid damage reaching the motherboard, after a severe impact that stressed the board, or in specific phone models with documented touch IC weaknesses (iPhone 6 Plus “touch disease,” iPhone X touch IC delamination).
- Cost implication: Replacing a touch IC requires microsoldering the replacement chip onto the motherboard — a significantly more complex and expensive repair ($150–$350) than a screen replacement ($79–$249). This is why distinguishing these two faults before committing to repair is essential.
Cause 4: Moisture Damage to the Digitiser or Touch IC
Water entering the phone — through the charging port, speaker grille, SIM tray, or screen-to-frame joint — can reach either the digitiser flex cable connectors or the touch IC on the motherboard. The damage isn’t always immediate. Corrosion from moisture exposure builds over days or weeks, and touch failure can appear long after the original liquid contact.
A phone that developed touch failure gradually over days after a swim, a spill, or a rainstorm almost certainly has moisture corrosion on the touch input circuit. The display circuit — powered by a separate connector — may remain unaffected while the touch circuit corrodes. Liquid damage assessment at Mobile Connect Brisbane identifies the affected components and whether cleaning or replacement is the correct path.
Touch screen failed after a drop or liquid exposure?
Free diagnosis at Mobile Connect Brisbane identifies whether it’s a flex cable, digitiser, or touch IC fault before any repair is quoted. Getting the diagnosis right first saves money.
Touch Screen Failures by Brand — What We See Most at Mobile Connect Brisbane
iPhone — documented touch IC failures
iPhone 6 Plus: “touch disease” — a documented touch IC delamination from board flex. Grey flickering bar at top of screen followed by progressive touch failure. iPhone X and XS: touch IC failure from repeated flexing or drops. iPhone 12/13: digitiser flex cable dislodgement from corner drops. iPhone touch repair at Mobile Connect Brisbane — free diagnosis first.
Samsung Galaxy — edge drop digitiser damage
Samsung’s edge-to-edge AMOLED displays extend the digitiser very close to the curved edges, making edge drops particularly damaging to the digitiser layer. S-series curved screen drops frequently produce partial touch failure at the edges while the centre remains functional. A-series models more commonly show flex cable dislodgement. Samsung touch screen repair from $99.
OPPO / OnePlus — moisture sensitivity
OPPO A-series and Reno-series displays have shown sensitivity to humidity and moisture ingress around the screen-to-frame join. Touch failure developing gradually after rain or high-humidity exposure is common. Ghost touch is the most frequent OPPO touch complaint — often a digitiser issue rather than touch IC. OPPO touch repair at both Brisbane stores.
Vivo — bottom strip dead zone
Vivo Y-series phones frequently develop a dead strip at the very bottom of the touch screen — the area covering the software navigation bar. This is usually a digitiser flex cable partial disconnection rather than panel damage, as the cable exits at the bottom of the assembly. Often resolvable without full screen replacement. Vivo touch repair at Underwood and Sunnybank Hills.
Xiaomi / Redmi — ghost touch post-update
MIUI and HyperOS updates have historically introduced touch calibration bugs causing ghost touches on Redmi Note series and Xiaomi flagship devices. If ghost touch appeared immediately after an update, check for a subsequent patch before assuming hardware fault. Persistent ghost touch after a patch is available indicates digitiser damage. Xiaomi touch repair at Mobile Connect Brisbane.
Google Pixel — touch driver bugs
Google Pixel 6 and 7 series have documented instances of touch driver bugs in Android security updates causing intermittent touch failure — often presenting as touch becoming unresponsive in the bottom third of the screen after extended screen-on time. Usually patched in subsequent monthly updates. Hardware touch failure is less common on Pixel than software-related touch issues. Google Pixel touch repair at both stores.
Touch Screen Repair Costs at Mobile Connect Brisbane — Honest Numbers
Touch repair costs vary significantly depending on which component has failed. Flex cable reseating is quick and relatively inexpensive. Screen assembly replacement is moderate. Touch IC microsoldering is the most complex and expensive option. Always get a diagnosis first — the wrong repair at the wrong price is worse than waiting for the right diagnosis.
| Fault Type | Repair Required | Starting From | Turnaround |
|---|---|---|---|
| Software freeze / app interference | Software diagnosis and fix during assessment | Free | 15–30 minutes |
| Screen protector sensitivity issue | Protector removal during assessment | Free | 5 minutes |
| Digitiser flex cable reseat (post-drop) | Open phone, reseat or re-lock ZIF connector | From $69 | 30–60 minutes |
| Screen assembly replacement — iPhone SE / 7 / 8 | Full screen assembly (glass + digitiser + display) | From $79 | 1–2 hours |
| Screen assembly replacement — iPhone 11 / 12 / 13 | Full screen assembly replacement | From $99 | 1–2 hours |
| Screen assembly replacement — Samsung Galaxy A-series | Full AMOLED screen assembly replacement | From $99 | 1–2 hours |
| Screen assembly replacement — Samsung Galaxy S-series | Full Dynamic AMOLED screen assembly | From $149 | Same day |
| Screen assembly — OPPO / Vivo / Xiaomi | Full screen assembly replacement | From $99 | Same day most models |
| Touch IC microsoldering (motherboard repair) | Remove and replace touch controller IC chip on motherboard | From $150 | 1–3 days |
| Liquid damage to touch circuit | Ultrasonic clean + component assessment and repair | Quote after diagnosis | Same day assessment |
All prices AUD inclusive of GST. Exact cost confirmed after free diagnosis. Repair warranted. No fix, no fee applies to all assessments.
Should You Repair a Broken Touch Screen or Replace the Phone?
Touch screen repair makes clear financial sense in the vast majority of cases — screen assembly replacement at $79–$199 compared to phone replacement at $500–$1,500 is almost always the better economic decision. But there are specific situations where the honest advice is different.
✅ Repair Makes Sense
- Phone is under 4 years old and otherwise fully functional
- Fault is a flex cable reseat ($69) or screen replacement ($79–$199)
- Phone still receives OS security updates
- Repair cost is under 35% of a comparable replacement phone
- Only the touch is affected — battery, camera, network all working
🔴 Replacement May Make More Sense
- Touch IC microsoldering cost ($150–$350) plus phone’s age makes repair cost disproportionate
- Phone is 5+ years old and no longer receives security updates
- Multiple simultaneous faults — touch failure plus battery degradation plus charging port wear
- Motherboard-level liquid damage affecting multiple systems beyond just touch
- Repair cost exceeds 50% of current second-hand phone value
💡 Get the Diagnosis First — Before Deciding Either Way
The repair-vs-replace decision depends entirely on which component has failed. A flex cable reseat at $69 on a 3-year-old phone is an obvious repair. A touch IC microsolder at $250 on a 5-year-old phone with a degraded battery and worn charging port is a different calculation. At Mobile Connect Brisbane, the free diagnosis tells you exactly which component has failed and what it will cost to fix — before you commit to anything. Walk in to Underwood Marketplace or Sunnybank Hills Shopping Town and we’ll give you an honest assessment.
Not sure if your touch repair is worth it?
Free diagnosis and honest repair-vs-replace assessment at Mobile Connect Brisbane. We tell you what’s broken, what it costs, and whether it’s worth fixing — before you spend anything.
Frequently Asked Questions
Why is my touch screen not working but the display is fine?
The display and digitiser (touch detection layer) are separate components in your phone’s screen assembly, connected to the motherboard independently. A perfect display with unresponsive touch means the display circuit is intact but the touch circuit — the digitiser layer, its flex cable, or the touch controller IC chip on the motherboard — has failed.
Try a force restart first (software freezes can lock touch while leaving display active), then dry the screen thoroughly (moisture disrupts capacitive touch detection), then remove any screen protector and test directly on the glass. If none of these resolve it, bring it to Mobile Connect Brisbane for free touch fault diagnosis.
My phone touch stopped working after I dropped it — do I need a new screen?
Not necessarily. A drop is more likely to dislodge the digitiser’s flex cable connector from the motherboard than to damage the digitiser itself — particularly if the glass didn’t crack. A disconnected flex cable produces exactly the symptom of working display with zero touch response, and reseating the connector (from $69) is significantly cheaper than a full screen replacement ($99–$249).
At Mobile Connect Brisbane, every post-drop touch failure assessment checks the flex cable connection before recommending screen replacement. Bring it in for a free diagnosis before assuming the screen needs replacing.
What is a touch IC and how is it different from the digitiser?
The digitiser is the transparent touch-sensing layer bonded into the screen assembly. It generates electrical signals when your finger contacts the screen. The touch IC (touch controller integrated circuit) is a separate chip on the motherboard that receives those signals and converts them into touch coordinate data the phone’s processor can use. Both are needed for touch to work.
Touch IC failure means the digitiser works but has no chip to process its signals — resulting in working display, zero touch response. This cannot be fixed by replacing the screen assembly. It requires microsoldering a replacement touch IC onto the motherboard, starting from $150 at Mobile Connect Brisbane.
Why does my touch screen work sometimes but not others?
Intermittent touch failure — working sometimes, dead at others — typically indicates either a partially dislodged flex cable that makes and breaks contact as the phone is handled, early-stage digitiser layer damage that becomes more apparent as the phone warms up or flexes, or moisture ingress that affects the touch circuit only when ambient humidity is high.
Intermittent faults become permanent over time. A partial flex cable disconnection that causes occasional touch loss will eventually become a full disconnection. Book a free diagnosis at Mobile Connect Brisbane before the intermittent failure becomes total — repair is typically less expensive when the fault is partial rather than complete.
Can I use my phone if the touch screen is not working?
Limitedly. If the display works, you can still receive calls (press power button if you can’t swipe to answer — on iPhones, calls auto-answer after a set number of rings if configured). You can use voice commands — Siri on iPhone, Google Assistant on Android — by holding the power button or using wake word detection. An OTG (USB On-The-Go) adapter lets you connect a USB mouse to control touch functions on most Android phones.
These are temporary workarounds only. A phone without touch input has severely limited functionality. Same-day touch repair is available at Mobile Connect Brisbane for most models — walk into Underwood Marketplace or Sunnybank Hills Shopping Town without an appointment.
Does a cracked screen protector cause touch screen failure?
Yes — a cracked or severely damaged screen protector can cause partial or complete touch failure in two ways. First, a cracked protector creates exposed edges and stress points that interfere with the uniform capacitive field the digitiser needs to measure accurately. Second, a cracked protector allows moisture to enter the space between the protector and the phone’s glass, creating a conductive layer that disrupts touch detection.
If you have a cracked screen protector, remove it and test touch directly on the phone glass. If touch works normally without the protector, replace it with a quality 0.3mm tempered glass protector correctly sized for your model. If touch still fails after protector removal, the phone’s digitiser has a hardware fault.
Touch Screen Dead But Display Perfect? Come In for a Free Diagnosis.
Mobile Connect at Underwood Marketplace and Sunnybank Hills Shopping Town diagnoses touch screen faults for free — flex cable, digitiser, touch IC, or software. We identify exactly what’s broken before quoting any repair. Touch repair from $69. Screen assembly from $79. Most repairs same day. Walk-ins welcome seven days. No fix, no fee.