Laptop Keyboard & Touchpad Repair Brisbane | MacBook, Dell, HP & More | Mobile Connect

⌨️ Laptop Keyboard & Touchpad Repair — Brisbane

Sticky Keys, Broken Keyboard
or Touchpad Not Working?
We’ll Sort It Today.

A broken keyboard or unresponsive touchpad makes your laptop frustrating to use — whether it’s sticky keys from a coffee spill, a missing keycap, an entire keyboard gone dead, or a touchpad that won’t respond. Our Brisbane technicians diagnose and repair keyboard and touchpad faults for all major brands at Underwood and Sunnybank Hills. Free diagnosis. Same-day for many repairs. Just walk in.

⌨️ Keyboard & Touchpad Covered 🔍 Free Diagnosis 🏆 Official Telstra Partner 📍 2 Brisbane Locations 🚫 No Fix, No Fee
4.8
★★★★★
413 Google ReviewsUnderwood Store
4.9
★★★★★
200+ Google ReviewsSunnybank Hills Store
🏆
Official Telstra PartnerServing Brisbane since 2017
⌨️
Keyboard & Touchpad SpecialistsAll brands · Single key · Full replacement
Is This Your Laptop?

Signs Your Laptop Keyboard Needs Professional Attention

Keyboard problems range from mildly annoying to completely unusable. Here are the most common faults we see at our Brisbane stores:

💧

Keys sticky or not working after a liquid spill

Coffee, water, or soft drink got into the keyboard. Some keys are sticky, producing repeated characters, not responding, or the entire keyboard has gone dead. Liquid damage to the keyboard membrane is one of the most common laptop repairs we handle — and acting quickly reduces the damage significantly.

🚫

Entire keyboard completely unresponsive

No keys register at all — nothing types, no shortcuts work, not even the power key. Usually either a disconnected keyboard flex cable (common after laptop servicing or a drop) or a failed keyboard membrane. An external USB keyboard working normally rules out a motherboard issue.

🔁

Keys typing the wrong character or doubling up

Pressing one key produces a different character, or a single keypress produces two identical characters. Can be a corrupted keyboard driver — try uninstalling and reinstalling in Device Manager. If persists after driver reinstall, the keyboard membrane has failed at that position.

🔑

Individual key not working or physically broken

One or two specific keys — often the spacebar, Enter, or Backspace — stopped registering or the physical keycap has snapped off or come loose. May be a single key mechanism fault fixable without replacing the whole keyboard.

🤌

Keys feel mushy, sunken, or don’t spring back

Keys press down but feel wrong — too soft, uneven resistance, or they don’t return to their normal position after pressing. The key mechanism (scissor switch) underneath has broken or the rubber dome beneath the key has deteriorated.

🎹

Keyboard backlight not working

Keyboard illumination has stopped on a backlit laptop. Check Settings → Keyboard → Keyboard Brightness first — software often dims or disables the backlight after updates. If settings are correct and the backlight is still off, the backlight circuit or the keyboard assembly needs assessment.

Signs Your Laptop Touchpad Needs Attention

Touchpad problems are often software — but here’s how to tell when it’s hardware:

🖱️

Touchpad completely unresponsive — cursor won’t move

Cursor is frozen and moving your finger across the pad does nothing. Check the Fn + touchpad key first (very easy to accidentally disable). If it’s enabled in settings and still won’t work — the touchpad hardware or flex cable has failed.

👻

Touchpad clicking or moving by itself — ghost inputs

Cursor drifts, clicks happen randomly, or the touchpad is hypersensitive. On many laptops, a swollen battery pressing against the touchpad from inside causes constant phantom pressure. Ghost inputs that started gradually usually mean the battery needs checking first.

📍

Touchpad clicks but cursor doesn’t move

The physical click mechanism works but the touch-sensing surface doesn’t track finger movement. The click and touch functions are separate — the touch sensor layer has failed while the click button still works mechanically.

🤙

Touchpad gestures not working (scroll, pinch, swipe)

Basic cursor movement works but two-finger scroll, pinch-to-zoom, or three-finger swipe gestures don’t respond. Usually a driver issue or gestures have been disabled in settings — rarely hardware. Can be resolved by updating the touchpad driver or enabling gestures in Settings → Bluetooth & Devices → Touchpad.

💦

Touchpad stopped working after a liquid spill

Liquid that reached the touchpad area can damage the touchpad flex cable connections or the touchpad controller. The touchpad may work intermittently or stop entirely. Early professional cleaning can sometimes save the component — delay increases the damage from corrosion.

📐

Touchpad raised or clicking even when not touched

The touchpad surface feels physically raised or produces an involuntary click when no pressure is applied. This is a classic sign of a swollen battery pushing against the touchpad chassis from below. The battery needs replacing before the touchpad is addressed — it’s the root cause.

Keyboard and touchpad both failing at the same time? If both stopped working simultaneously — especially after a drop or liquid spill — this can indicate a deeper motherboard connection issue. Come in for a free diagnosis and we’ll identify the root cause.
Know the Right Fix

Single Key Replacement vs Full Keyboard Replacement — Which Do You Actually Need?

One of the most common questions we get — and one where it genuinely matters to get the answer right, because the cost difference is significant. Here’s our honest guide:

✅ Single Key Repair Is Right When…

Replace Only the Individual Key

  • One or two specific keys are physically broken or missing
  • A keycap has snapped off but the mechanism below still works
  • A key stopped registering but the surrounding keys all work fine
  • The key mechanism (scissor switch) under a single key is broken
  • A key is sticking from a small, localised liquid spill — and cleaning helped but the key still feels wrong
  • A keycap is worn and the legend has rubbed off (cosmetic replacement)
⚠️ Full Keyboard Replacement Is Right When…

Replace the Entire Keyboard

  • Five or more keys are failing simultaneously
  • Liquid reached the membrane layer, causing widespread corrosion
  • Entire keyboard is dead (flex cable or membrane failure)
  • Keys are doubling, ghosting, or producing wrong characters across the whole board
  • Physical impact has warped the keyboard base across a row or column
  • The keyboard flex cable is damaged — requires full disassembly
  • MacBook with widespread butterfly switch failure (2015–2019 models)

✅ We Always Recommend the Least Expensive Fix That Actually Works

We don’t replace an entire keyboard when only one key needs attention. And we don’t attempt a key-by-key fix when the membrane has been compromised by a liquid spill across multiple zones. Our free diagnosis identifies which approach is genuinely appropriate — and we’ll explain why before quoting anything.

What’s Causing It

What’s Actually Wrong With Your Keyboard or Touchpad — Explained

Keyboard and touchpad problems have five main causes. Identifying which one applies determines the repair needed.

Liquid Damage — Very Common

Liquid Spill Reaching the Keyboard or Touchpad

Coffee, water, soft drink, or condensation entering through the keyboard gaps and reaching the membrane layer below. Liquid corrodes the thin conductive traces on the membrane, causing keys to fail, produce ghost inputs, or stop working entirely. Acting quickly — powering off immediately and bringing it in — dramatically reduces the extent of the damage. The longer liquid sits, the more it corrodes.

Cable Fault

Disconnected or Damaged Keyboard/Touchpad Flex Cable

The keyboard and touchpad both connect to the motherboard via thin ribbon cables. These can come loose after a drop, after laptop servicing that didn’t fully reseat the connectors, or simply from vibration and age. A disconnected flex cable causes the entire keyboard or touchpad to stop working — but is often a simple reconnection rather than a component replacement. We check this during every diagnosis.

Physical Damage

Broken Key Mechanism or Membrane

Individual keycaps, scissor-switch mechanisms, and the rubber domes beneath keys all wear out over time — particularly for keys used thousands of times daily (spacebar, Enter, Backspace). A key that physically snaps or whose mechanism breaks needs the key replaced. A membrane that’s been physically warped by an impact needs full keyboard replacement.

Software / Driver

Driver Conflict or Settings Issue

A corrupted keyboard or touchpad driver — often after a Windows update — can cause keys to type wrong characters, the touchpad to stop registering gestures, or the entire keyboard to become unresponsive. The Fn key lock, accidental num lock activation, or touchpad toggle (Fn + F key) can also disable input silently. These are the first things to check — and they’re free to fix.

Swollen Battery

Swollen Battery Pressing on the Touchpad

A swollen laptop battery expands outward — and on many laptop designs, the battery sits directly beneath the touchpad. When it swells, it physically presses up against the touchpad from inside, causing phantom clicks, constant pressure detection, cursor drift, or making the touchpad physically raised. The fix here is battery replacement — not touchpad replacement. We always check battery condition during touchpad diagnosis.

Wear and Age

Worn Key Switches or Touchpad Surface

After years of use, individual key switches lose their tactile feedback and may stop registering reliably. Touchpad surfaces can develop worn patches where the texture has rubbed off, making finger tracking less reliable. These are normal wear-related replacements, not failures from accidents — and are some of the most cost-effective repairs that significantly improve daily usability.

MacBook Owners — Important

The MacBook Butterfly Keyboard — What You Need to Know

If you own a MacBook from 2015 to 2019, your keyboard uses Apple’s controversial “butterfly switch” mechanism. Here’s a plain-English explanation of the issue and what your repair options are:

🦋 What Is the Butterfly Keyboard Problem?

Apple used a very thin, low-profile butterfly switch mechanism in MacBook, MacBook Air, and MacBook Pro models from 2015 to 2019. The design was intended to make the keyboard flatter while increasing key stability. However, it proved notoriously fragile — tiny specks of dust, a single grain of sand, or minor debris under a key could cause it to stick, produce repeated characters, or stop registering entirely. Apple ran a free repair programme for affected models for several years, but this programme has since ended.

🔧 Repair Options for Butterfly Keyboard MacBooks

Single key cleaning: Sometimes removing a butterfly keycap and carefully cleaning under it resolves a sticky key. This requires extreme care — the butterfly mechanism brackets are very fragile and break easily when removed incorrectly.

Full keyboard replacement: MacBook keyboards are integrated into the top case assembly — the keyboard, palm rest, and trackpad are all one unit. A full keyboard replacement is a major repair involving removing the battery, logic board, and all internal components. We’ll assess your specific model and give you an honest quote and recommendation.

🆕 Post-2019 MacBooks Use Scissor-Switch Keyboards

MacBook models from 2020 onwards returned to a scissor-switch keyboard design — far more reliable than the butterfly mechanism. If you have a 2020 or newer MacBook with keyboard issues, they’re almost always software-related or caused by liquid damage. The hardware itself is significantly more durable than the 2015–2019 butterfly era.

Try These First — Keyboard

Before You Come In — Quick Keyboard Fixes to Try at Home

Many keyboard issues are software problems that don’t need any hardware repair. Try these first.

🔄

1. Restart the Laptop

A software glitch or driver conflict can cause keyboards to behave erratically after updates or sleep cycles. A full power-off restart clears these states and restores normal keyboard function in many cases. Always try this first — it costs nothing and fixes more keyboard problems than people realise.

🔢

2. Check Num Lock and Fn Lock

If keys are producing numbers instead of letters (e.g., pressing J gives 1, pressing K gives 2) — Num Lock is on. Press Num Lock to disable it. If Fn key behaviour seems reversed — an Fn Lock may be active. Press Fn + Esc or Fn + the Fn Lock key on your specific model to toggle it off.

⚙️

3. Reinstall Keyboard Drivers

Open Device Manager → Keyboards → right-click the keyboard device → Uninstall Device. Restart Windows — it reinstalls the driver automatically. This resolves keyboard issues caused by corrupted drivers (common after Windows updates) without any hardware repair needed.

🖥️

4. Test With an External USB Keyboard

Plug in an external USB keyboard and test it. If the external keyboard works normally, the laptop’s internal keyboard hardware has failed (or the flex cable is disconnected). If the external also doesn’t work — the fault is a software or motherboard issue, not the keyboard itself.

🪥

5. Clean Around Sticky Keys

For individual sticky keys: power off the laptop, turn it upside down and gently shake to dislodge debris. Use a can of compressed air around the key edges. A cotton swab very lightly dampened with isopropyl alcohol can clean around a sticky key — ensure the laptop is off and let it dry fully before powering on.

💧

6. If a Spill Just Happened — Do This Immediately

Power off immediately (hold power button). Do not restart. Turn upside down to drain liquid. Do not use a hairdryer — heat damages components. Do not put it in rice (ineffective). Bring it to Mobile Connect Brisbane as soon as possible — the faster it’s professionally cleaned and dried, the more likely we can limit the damage.

Before You Come In — Quick Touchpad Fixes to Try at Home

Most touchpad problems are software. These steps resolve the majority of cases without any hardware repair.

🔑

1. Check the Touchpad Toggle Key

Almost every laptop has a function key shortcut to enable/disable the touchpad — usually Fn + F7, Fn + F9, or the Fn key + the key showing a touchpad icon. It’s very easy to press accidentally. Try pressing it once to toggle the touchpad back on. This solves more “broken touchpad” calls than anything else.

⚙️

2. Check Touchpad Is Enabled in Settings

On Windows: Settings → Bluetooth & Devices → Touchpad — confirm Touchpad is toggled ON. Some laptops automatically disable the touchpad when a USB mouse is connected — unplug any external mouse and test. On macOS: System Settings → Trackpad to confirm it’s enabled.

🖱️

3. Update or Reinstall Touchpad Driver

Open Device Manager → Human Interface Devices or Mice and Other Pointing Devices → right-click the touchpad device → Update Driver. If no update is available, try Uninstall Device and restart. Windows will reinstall the driver. This resolves most gesture failures and erratic touchpad behaviour after Windows updates.

🔋

4. Check for a Swollen Battery

If your touchpad is raised, clicks involuntarily, or the laptop doesn’t sit flat on a desk — check whether the battery might be swollen. Look for the bottom of the laptop bulging or the lid not closing flush. If swollen, the battery is pushing on the touchpad from inside. The battery needs replacing — not the touchpad. Bring it in for a free assessment.

None of these worked? Then it’s hardware. Come to either of our Brisbane stores for a free diagnosis — we’ll identify the exact fault and quote you before starting any work.
Brand-Specific Notes

Keyboard & Touchpad Repair — What’s Specific to Your Brand

Keyboard and touchpad replacement complexity varies significantly by brand and model. Here’s what matters for the most popular brands we service in Brisbane:

Apple MacBook

MacBook Keyboard & Trackpad Repair

MacBook keyboards are integrated into the top case assembly — the keyboard, palm rest, and trackpad are bonded together as one unit on most models. Full keyboard replacement is a major repair. MacBooks with the butterfly keyboard (2015–2019) have an additional complexity with fragile key mechanisms. MacBook trackpads are also part of the top case and are replaced as an assembly. We assess each model individually before quoting.

Dell

Dell Laptop Keyboard & Touchpad Repair

Dell Inspiron, XPS, Latitude, and Vostro keyboards are generally separate assemblies that screw into the chassis and connect via ribbon cable — making replacement more straightforward. Dell XPS ultrabook keyboards are thinner and more fiddly to access due to compact chassis design. Dell touchpads are usually separate modules easy to replace independently of the keyboard.

HP

HP Laptop Keyboard & Touchpad Repair

HP Pavilion and EliteBook keyboards are accessible once the bottom panel is removed. Some HP Spectre and Envy models have keyboards integrated into the top case similar to MacBooks — requiring more disassembly. HP touchpads vary from simple screw-in modules to bonded units. HP EliteBook business models are generally the most serviceable and straightforward to repair.

Lenovo

Lenovo ThinkPad, IdeaPad & Yoga Keyboard Repair

ThinkPads have arguably the most repairable keyboards in the laptop market — including the iconic TrackPoint pointing stick. ThinkPad keyboards often have accessible replacement procedures documented by Lenovo themselves. IdeaPad keyboards are straightforward. Lenovo Yoga 2-in-1 models require more careful disassembly due to the hinge mechanism. Lenovo touchpads are generally separate modules.

ASUS

ASUS ZenBook, VivoBook & ROG Keyboard Repair

ASUS keyboard replacement varies significantly by model — some are accessed from the top, others from the bottom. ROG gaming laptops have backlit keyboards that require matching the RGB specification during replacement. ASUS ZenBook keyboards on ultra-slim models are more fiddly due to tight chassis space. ASUS NumberPad touchpads (which display a number pad overlay) have a touch layer that can fail independently of the touchpad movement function.

Acer & Others

Acer, Microsoft Surface & Other Brands

Acer Aspire and Nitro keyboards are generally straightforward replacements. Microsoft Surface keyboards (on the laptop models, not the detachable Type Cover) are more complex due to the integrated design. Chromebook keyboards vary — some are straightforward replacements, others are integrated into the top case. WhatsApp us your model for a specific assessment.

How It Works

Our Keyboard & Touchpad Repair Process — Step by Step

Transparent and no surprises. Here’s what happens when you bring your laptop to us.

1

Walk In or WhatsApp First — No Appointment Needed

Come straight in to our Underwood Marketplace or Sunnybank Hills Shopping Town store any day of the week. For a quicker experience, WhatsApp us your laptop model and a description of the fault — we can often confirm whether parts are available and give an indicative price before you make the trip.

2

Free Diagnosis — Software Checked First, Then Hardware

Our technician tests keyboard function across all keys, checks driver status, confirms the touchpad toggle and settings, tests the touchpad for both movement and gesture response, and does a physical inspection of the keyboard and touchpad assembly. For touchpad issues, we always check for a swollen battery before recommending a touchpad repair. The full assessment is always free.

3

Honest Recommendation — Single Key, Full Replacement, or Software Fix

After the diagnosis, we tell you exactly what’s needed — whether it’s a free driver fix, a single key replacement, or a full keyboard assembly replacement — and explain why. For MacBooks, we advise specifically on the top case situation. For swollen battery-related touchpad faults, we quote the battery replacement first. You approve the cost before we begin any hardware work.

4

Repair Completed — Every Key and Gesture Tested Before Handback

Once the repair is done, we test every key across the keyboard — including function keys, shortcuts, and any backlight — before handing the laptop back. For touchpad repairs, we test cursor movement, click response (left and right), and multi-finger gestures. You get the laptop back knowing everything has been verified.

All Major Brands

Laptop Brands We Repair Keyboards & Touchpads For — Brisbane

We service all major laptop brands. WhatsApp your model beforehand to confirm parts availability and get an indicative quote.

💻 MacBook Air & Pro
💻 Dell (All Models)
💻 HP (All Models)
💻 Lenovo ThinkPad
💻 Lenovo IdeaPad / Yoga
💻 ASUS ZenBook / ROG
💻 Acer Aspire / Nitro
💻 Microsoft Surface
💻 MSI Gaming
💻 Samsung Galaxy Book
💻 Toshiba / Dynabook
💻 Other Brands

Not sure about your specific model? WhatsApp us your laptop model name and the fault — we’ll confirm availability and give you an indicative quote straight away.

Why Us

Why Brisbane Customers Trust Mobile Connect With Keyboard & Touchpad Repairs

Getting the right diagnosis before replacing anything is what saves you money. Here’s what sets us apart.

🏆

Official Telstra Partner Since 2017

An established, authorised Brisbane business with trained technicians, quality parts, and real accountability. Two permanent walk-in stores on Brisbane’s south side — Underwood and Sunnybank Hills — with parking and seven-day access.

🔍

Software Check First — Always Free

Driver issues, Fn lock, touchpad toggle, Num Lock — we check all the software and settings causes before recommending any hardware repair. If a free fix resolves the problem, you leave without paying for anything. We’d rather identify a free solution than sell you an unnecessary replacement.

💬

Single Key When That’s Right — Full Keyboard When It’s Not

We assess each fault and recommend the right repair for the specific problem. We don’t replace a whole keyboard for a single broken key when individual key repair is the appropriate fix. And we don’t attempt to fix individual keys when the membrane is compromised across multiple zones — that’s false economy.

🔋

We Check the Battery Before Every Touchpad Repair

A swollen battery pushing on the touchpad is one of the most commonly misdiagnosed laptop faults — customers come in thinking they need a touchpad replacement when the real fix is a battery replacement. We always check battery condition during touchpad diagnosis to identify and fix the actual root cause.

⌨️

Every Key Tested Before Handback

After any keyboard repair, we test every single key — including function keys, number row, shortcuts, and backlight — before the laptop leaves our store. You pick up a laptop that’s been fully verified, not just visually inspected.

🚫

No Fix, No Fee

If we attempt a repair and can’t fix the keyboard or touchpad fault, you don’t pay for the repair attempt. We only recommend repairs we’re confident about completing successfully — and we’ll tell you honestly when something is beyond what we can fix.

Transparent Pricing

Laptop Keyboard & Touchpad Repair — Price Guide Brisbane

Repair costs depend on whether it’s a software fix, individual key, or full keyboard replacement — and your specific laptop model. Here’s a guide, always confirmed after the free diagnosis.

ServiceWhat’s IncludedStarting From
Keyboard & Touchpad Diagnosis Full key test, driver check, touchpad assessment, battery check Free
Software Fix (Driver / Settings Correction) Driver reinstall, Fn lock, num lock, touchpad toggle, gesture config Free – $39
Individual Key Replacement (Single Key) Keycap + mechanism replacement, key function test From $29
Full Keyboard Replacement — Windows Laptop Keyboard assembly replacement, all-key test, backlight check From $119
Keyboard Flex Cable Reconnection Flex cable reseat and secure, full keyboard test From $49
MacBook Keyboard Repair (Key Clean / Butterfly) Individual key clean or mechanism assessment From $89
MacBook Keyboard Replacement (Top Case) Top case assembly replacement — price varies significantly by model From $149
Touchpad / Trackpad Replacement Touchpad module replacement, gesture & click test From $89
Liquid Spill — Keyboard Clean & Assessment Professional liquid clean, corrosion assessment, key test From $59
Free diagnosis always included. No fix, no fee — if we can’t repair the keyboard or touchpad, you don’t pay for the attempt.

Prices are indicative and subject to change. Final quote confirmed after free in-store diagnosis. MacBook top case pricing varies significantly by model — WhatsApp your model for a specific quote. All prices AUD, GST inclusive.

Got Questions?

Laptop Keyboard & Touchpad Repair Brisbane — Frequently Asked Questions

The questions we hear most often. Not listed? WhatsApp us — we reply fast.

Why is my laptop keyboard not working?

Start with the simple software checks: restart the laptop, check whether Num Lock is causing number keys to appear instead of letters, and check whether the Fn Lock has reversed function key behaviour. Then update or reinstall the keyboard driver in Device Manager.

If all keys are completely dead and an external USB keyboard works fine — the keyboard flex cable is likely disconnected or the keyboard membrane has failed. If an external keyboard also doesn’t work — the fault is a software or motherboard issue, not the keyboard. If some keys failed after a liquid spill — the membrane has been corroded in those areas and the keyboard likely needs replacing. Bring it in for a free diagnosis and we’ll confirm the exact cause.

Do I need to replace the whole keyboard or can individual keys be repaired?

It depends on the fault. Individual key repair is the right approach when one or two specific keys are physically broken, a keycap is missing, or a key stopped registering while everything else works fine.

Full keyboard replacement is needed when: multiple keys failed after a liquid spill, five or more keys are failing simultaneously suggesting membrane damage, the keyboard is producing ghost inputs across the whole board, or the keyboard flex cable is damaged. We assess each situation individually and always recommend the least expensive fix that genuinely solves the problem.

My laptop touchpad suddenly stopped working — is it broken?

Not necessarily — the most common cause of a suddenly non-responsive touchpad is the Fn + touchpad toggle key being accidentally pressed. Find the function key on your keyboard that shows a touchpad icon and press Fn + that key to toggle it back on. Also check Settings → Bluetooth & Devices → Touchpad on Windows and confirm it’s enabled.

If it’s enabled in settings and still won’t respond — try updating the touchpad driver in Device Manager. If the driver is fine and it still doesn’t work — the touchpad flex cable has come loose or the touchpad hardware has failed. Come in for a free assessment and we’ll confirm the cause before recommending anything.

What is the MacBook butterfly keyboard problem?

Apple used a “butterfly switch” keyboard mechanism in MacBook, MacBook Air, and MacBook Pro models from 2015 to 2019. The design was notoriously fragile — a tiny speck of dust or debris under a key could cause it to stick, produce repeated characters, or stop working entirely. Apple ran a free repair programme for years, but this has now ended.

If you have a 2015–2019 MacBook with sticky keys, double-typing, or keys that don’t register — bring it in for a free assessment. We’ll advise honestly on whether a single-key clean is viable or whether a full top case replacement is the appropriate repair for your specific model and fault.

Why is my touchpad clicking by itself or moving the cursor on its own?

Ghost clicks or cursor drift from the touchpad without touching it are often caused by a swollen battery pushing against the touchpad from inside the laptop chassis. When a battery swells, it physically presses on the touchpad, simulating constant pressure. Signs of a swollen battery include: touchpad is slightly raised, laptop doesn’t sit flat on a desk, or the lid gap is uneven.

The fix in this case is battery replacement — not touchpad replacement. We always check battery condition during every touchpad diagnosis, because replacing the touchpad without fixing the swollen battery won’t resolve the problem. Come in for a free assessment and we’ll identify the root cause.

My laptop had a liquid spill — what should I do immediately?

Act immediately: power off the laptop by holding the power button — do not attempt to save files, do not restart. Unplug the charger. Turn the laptop upside down to allow liquid to drain away from internal components. Do not use a hairdryer — heat causes additional damage. Do not put it in rice — this is ineffective and delays professional treatment.

Bring it to Mobile Connect Brisbane as soon as possible. The faster the laptop receives professional cleaning and drying, the more likely we can limit the corrosion damage. Liquid damage that reaches the keyboard membrane is often contained to the keyboard area if the laptop is powered off quickly and brought in promptly — giving us the best chance of keeping the repair cost manageable.

How much does laptop keyboard replacement cost in Brisbane?

The diagnosis is always free. Individual key replacement starts from $29. Keyboard flex cable reconnection starts from $49. Full keyboard replacement for Windows laptops starts from $119 depending on the model. MacBook keyboard repair (cleaning/single key) starts from $89, with full top case replacement from $149 — varying significantly by MacBook model.

Touchpad replacement starts from $89. All prices include parts and labour. We always confirm the exact cost after the free diagnosis before starting any work. No fix, no fee.

Where can I get my laptop keyboard or touchpad repaired near Underwood or Sunnybank Hills?

Mobile Connect offers free laptop keyboard and touchpad diagnosis at two convenient Brisbane south-side stores — Underwood Marketplace (call 07 3219 8881) and Sunnybank Hills Shopping Town (call 07 3711 6666). Walk in any day of the week, no appointment needed.

We recommend WhatsApp-ing your laptop model and describing the fault before making the trip so we can confirm parts availability. WhatsApp us on +61 432 749 786 and we’ll come back to you quickly with an indicative assessment.

Visit Us In-Store

Two Brisbane Locations — Walk-Ins Always Welcome

No booking needed. Walk in and we’ll take care of you. WhatsApp your model first so we can confirm parts availability before you make the trip.

📍 Underwood Marketplace

Marketplace Shopping Centre, 24/3215 Logan Rd, Underwood QLD 4119

📞Phone: 07 3219 8881
💬WhatsApp: +61 432 749 786
✉️Email: [email protected]

Store Hours

Mon – Fri9:00am – 5:00pm
Saturday9:00am – 4:00pm
Sunday10:00am – 3:00pm

📍 Sunnybank Hills Shopping Town

Shoppingtown, 21A/661 Compton Rd, Sunnybank Hills QLD 4109

📞Phone: 07 3711 6666
💬WhatsApp: +61 432 749 786
✉️Email: [email protected]

Store Hours

Mon – Wed & Fri9:00am – 5:30pm
Thursday9:00am – 7:00pm Late Night
Saturday9:00am – 4:00pm
Sunday10:00am – 3:00pm
Also Available at Mobile Connect

Other Services at Our Brisbane Stores

While your laptop is in, here’s what else we can help you with at Underwood and Sunnybank Hills.

Keyboard or Touchpad Letting You Down?
Let’s Get It Fixed.

WhatsApp your laptop model for a quick quote. Free diagnosis, honest advice, every key tested before handback — at Underwood or Sunnybank Hills. No appointment needed.

Mobile Connect Need a repair quote? Chat with us — usually reply within minutes.
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